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Meet the Team
 Julie Woodhouse, General Manager
Julie started her time at Congham Hall in 1996 as a Receptionist. von Essen hotels bought the hotel in 1999 and Julie was promoted to Front of House Manager. It didn’t take her long to become General Manager of the hotel in 2002 where she has been ever since.
 Caroline Wickham, Operations Manager
Caroline joined the von Essen collection in Spring 2010, taking up the position of Duty Manager at the Luxury Family property The Elms in Worcestershire and was quickly promoted to Operations Manager by the end of the year. Originally from Norfolk, Caroline moved back Autumn 2011 and joined the team at Congham Hall as Julie’s Deputy. Caroline graduated from Norwich Hotel School in 2009, achieving a 2:1 in Ba hons Hospitality, Leisure and Events Management. Caroline has also spent some of her career working abroad in Austria and Canada focusing mainly on Food and Beverage operations.
 Roma Dupont, Head Chef
Roma first came to England in 1999 to improve his English, he then fell in love with the Country and has been in the UK ever since. Roma has worked in over 30 different hotels, amongst them to name a few Summer Lodge, Hotel TerraVina and von Essen sister hotels; Cliveden, Thornbury Castle and Lewtrenchard Manor and has worked with some remarkable chefs including Pierre Koffman, Steve Smith and Jason Hornbuckle. Roma is delighted to come back to Congham Hall, where he temporarily worked 6 years ago; Roma has always loved the place, especially the Gardens. Phil, Head Gardener makes his days by bringing daily, fresh organic produce from our own gardens and herb garden.
 Marlene Rasberry, Executive Housekeeper
June 1983 was a special time for Congham Hall – Marlene Rasberry join’s as a kitchen porter and soon progressed to the housekeeping department. Marlene was promoted to Head of Housekeeping in 1991 and remains in this role today. Before working for Congham Hall, she worked for Jaeger as a sewing machinist which has stood her in good stead for making soft furnishings for the rooms and public areas at the hotel. Marlene makes pot-pourri from the flowers in the beautiful gardens, which then adorn the rooms and sales table. Marlene won housekeeper of the year for the Norfolk area in 2007.
 Karen Malkan, Restaurant Manager
Norfolk born Karen has been with Congham Hall since November 2005, her talents were spotted early and she was promoted to Assistant Restaurant Manager by June of the following year, Karen was promoted again in early 2010 to Restaurant Manager – overseeing the entire Food and beverage operation for the business. She has a keen interest in wine and has been working hard with the hotel to develop her knowledge in this area. Karen has a 2:1 in BSc Marine and Freshwater Biology and has been in the catering industry since 2000.
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