You should have excellent customer service skills along with a good telephone manner. Your main duties will be answering the telephone, dealing with emails, taking bookings for the hotel and restaurant, typing of all hotel correspondence, checking guests in and out, dealing with payments and deposits.
There is a high level of face to face guest contact with this job and over time you will be expected to recognise guests by face and by name.
You will act as the main point of contact for our guests, dealing with queries and ensuring that all requirements are met during their stay. Most importantly, you’ll be going out of your way to provide an excellent experience for our customers where nothing is too much trouble.
If you don’t have experience in all of these things, don’t worry – if you have the skills to work well under pressure, have a loyal, hardworking attitude and a great personality to bring to our team, then we’d love to give you the training and opportunity to shine.
You will need to be able to prioritise your workload as this does change at a fast pace. You must be motivated for a challenging role which will give you a great deal of satisfaction and reward.
This job will include working evenings and weekends, which as you would expect include bank holidays and Christmas etc.
Please apply with a covering letter and CV to Katherine Thompson, Front of House Manager
Spa Therapist- Part Time 24 Hours a Week
The Secret Garden Spa at Congham Hall Hotel are looking for an experienced therapist to join our Spa Team. A High level of Customer Service, Professionalism, Treatments Skills and Enthusiasm is essential. 2/3 years beauty experience is required. Ability to work front of house is also essential for this role. Previous spa experience is desirable.
You are required to be NVQ Level 2 and 3 qualified and have the ability to be very flexible as the work shifts will include mainly weekends.
Permanent -24 Hours a week
Please apply with a covering letter and CV to Stephanie Garrod, Spa Manager